Terms & Conditions
Last updated: 8 October 2026
These Terms & Conditions govern your use of www.maomics.com (the "Website") and any purchase you make on it. The Website is operated by MA Omics part of AMMAGENOMICS, 1/87, Arcot Road, Saligramam, Chennai 600 093, Tamil Nadu, India ("Maomics", "we", "us"). By using the Website or placing an order, you agree to these terms.
1. Eligibility and your account
You must be at least 18 years old, or use the Website under the supervision of a parent or guardian. Accounts are created and accessed with your mobile number and a one-time password (OTP). You are responsible for keeping access to your mobile number secure and for all activity on your account.
2. Products and certification levels
We sell certified natural foods and related products. Each product carries a certification level that shows which laboratory checks it has passed:
- Bronze (Level I) — Basic nutritional facts
- Silver (Level II) — Polyphenols, antioxidants, MDA
- Gold (Level III) — Pesticides, heavy metals, microbiological safety
- Platinum (Level IV) — Authenticity / non-adulteration
- Diamond (Level V) — Ethical sourcing, no exploitation
Natural products vary slightly in colour, size, taste and aroma from batch to batch. Product images are for illustration. Product descriptions and health information are for general information only and are not medical advice; please consult a qualified doctor before using any product for a medical condition, during pregnancy, or alongside medication.
3. Prices and orders
All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Any delivery charges are shown at checkout before you pay. An order is confirmed only after we receive successful payment confirmation from our payment gateway. We may decline or cancel an order in case of a pricing error, stock unavailability, or suspected fraud; if you have already paid, you will receive a full refund to your original payment method.
4. Payments
Online payments are processed securely by our payment partner HDFC Bank SmartGateway (powered by Juspay). Depending on availability you can pay with credit/debit cards, UPI, net banking and wallets. Payment pages are hosted by the gateway; we never see or store your card number, CVV, UPI PIN or net banking password. Your bank may apply its own charges or limits.
5. Shipping, cancellations and returns
Delivery, cancellation, return and refund terms are set out in our Shipping Policy and Refund & Cancellation Policy, which form part of these terms.
6. Acceptable use
You agree not to misuse the Website, including attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders, or buying products for unauthorised resale.
7. Intellectual property
All content on the Website — including text, images, logos, certification badges and design — belongs to Maomics / Ammagenomics or its licensors and may not be copied or used without written permission.
8. Limitation of liability
To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control.
9. Governing law
These terms are governed by the laws of India. Courts at Chennai, Tamil Nadu shall have exclusive jurisdiction.
10. Changes
We may update these terms from time to time. The version published on this page at the time of your order applies to that order.
11. Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints may be sent to our Grievance Officer at contact@ammagenomics.com or +91 98402 56219. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Privacy Policy
Last updated: 8 October 2026
MA Omics part of AMMAGENOMICS ("we") respects your privacy. This policy explains what personal data we collect on www.maomics.com, how we use it, and your rights under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Account details: your full name and mobile number. Date of birth and profile photo are optional.
- Order details: delivery addresses, items ordered, order amounts, payment status and transaction reference.
- Activity: wishlist, return requests and support messages you send us.
- Technical data: IP address and browser information in server logs, used for security and troubleshooting.
2. Payment information
🔒 We never store your card or UPI details. All payments are processed by HDFC Bank SmartGateway (powered by Juspay), a PCI-DSS compliant payment gateway, on its secure payment page. Your card number, expiry date, CVV, UPI ID/PIN and net banking credentials go directly to the gateway and your bank — they never pass through or stay on our servers. We receive only the payment status, amount and a transaction reference.
3. How we use your information
- To create and secure your account (sign-in OTPs are sent by SMS)
- To process, ship and track your orders, and handle returns and refunds
- To reply to your support messages and send order-related notifications
- To prevent fraud and meet legal, tax and accounting obligations
4. Who we share it with
We do not sell or rent your personal data. We share only what is needed with: our payment gateway (HDFC SmartGateway / Juspay) to process payments; our SMS provider to deliver OTPs; courier partners (name, phone number, delivery address) to deliver your order; and government authorities when required by law.
5. Cookies and local storage
We use your browser's local storage to remember your cart and keep you signed in. We do not use advertising or tracking cookies.
6. Data security and retention
Your data is transmitted over encrypted HTTPS connections and access is restricted to authorised staff. We keep account data until you delete your account. Order and invoice records are retained for the period required under tax and accounting laws.
7. Your rights
You can view and update your profile and addresses in My Account, and delete your account from My Account → Account settings. You may also ask us to access, correct or erase your data, or withdraw consent, by writing to contact@ammagenomics.com.
8. Children
The Website is not intended for children under 18 without parental supervision, and we do not knowingly collect their data.
9. Grievance Officer
For privacy concerns or complaints, contact our Grievance Officer at contact@ammagenomics.com or +91 98402 56219, MA Omics part of AMMAGENOMICS, 1/87, Arcot Road, Saligramam, Chennai 600 093. We acknowledge complaints within 48 hours.
Shipping Policy
Last updated: 8 October 2026
1. Where we ship
We currently ship within India only. We do not accept international orders.
2. Delivery time
Orders are usually delivered within 3–7 business days after payment is confirmed. Remote locations, public holidays, weather or courier disruptions may occasionally cause delays; we will keep you informed if your order is delayed.
3. Shipping charges
Any shipping charges applicable to your order are shown at checkout before you pay.
4. Order tracking
You can follow your order in My Account → My orders, which shows when it is Placed, Shipped and Delivered. You will also receive notifications as the status changes.
5. Delivery address
Please make sure your address, pincode and mobile number are correct. We are not responsible for delays or non-delivery caused by incorrect details. If an order is returned to us because the address was wrong or the recipient was unavailable, we will contact you to arrange re-delivery (additional charges may apply) or a refund.
6. Damaged or tampered packages
If the package looks damaged or tampered with, please refuse it or take photos at the time of delivery, and raise a return within 7 days of delivery under Damaged or leaking package. See our Refund & Cancellation Policy.
Refund & Cancellation Policy
Last updated: 8 October 2026
1. Cancellations
You can cancel an order before it is shipped by contacting us through Contact Us or My Account → Help & support with your order ID. You will receive a full refund. Once an order has been shipped it cannot be cancelled, but you may request a return after delivery as described below. We may also cancel an order (for example, if an item is out of stock) and will refund you in full.
2. Returns
Return requests must be raised within 7 days of delivery from My Account → Returns & refunds. Because we sell food and personal-care products, returns are accepted for:
- Damaged or leaking package
- Wrong item received
- Item missing from order
- Quality not as expected
- Expired or close-to-expiry product
Please keep the product and its packaging until your request is resolved; we may ask for photos. Opened or partially used products cannot be returned unless there is a quality or safety issue.
3. Refunds
Once your return or cancellation is approved, the refund is initiated to your original payment method through HDFC SmartGateway and is usually credited within 5–7 business days after approval. The exact time depends on your bank or card issuer.
We do not offer cash refunds. For partial returns, only the value of the returned items is refunded. You can see the status of each request (Requested, Approved, Rejected, Refunded) in My Account.
4. Failed or duplicate payments
If money was debited but your order was not confirmed, or you were charged twice, the amount is normally reversed automatically by the bank or gateway within 5–7 business days. If it is not, contact us with your order ID and the bank transaction reference and we will resolve it with HDFC SmartGateway.
5. Contact
For any refund question, email contact@ammagenomics.com or call +91 98402 56219 / +91 72006 36219.
📦 Track Your Order
Enter the courier and tracking number from your order (My Account → My orders).
